Welcome to “www.inaritea.com”. These Terms and Conditions shall apply to the use of the Inari Tea Website, as well as to the purchase of all products sold by OMNIBUS COLLABORATIVE LTD. to you through this Website. By using this Website, you acknowledge having read, understood and accepted these present Terms and Conditions.

If you have any question about any aspect of your order, please contact our customer service by sending us a message via the following email address: chat@inaritea.com


1. Field of application

The General Conditions of Sale apply to all orders placed using Inari Tea website www.inaritea.com

The client acknowledges having taken note of these present General Conditions of Sale and that they accept these terms.

The product range of Inari Tea is aimed solely at individual clients and under no circumstances to professional retailers. Inari Tea reserves the right to refuse the benefit of access to its product range to any client who may prove to be a professional retailer, and such unilateral cancellations may take place at any time between the date of the order and for the 12 months following their planned delivery.

2. Order processing

Inari Tea commits to process orders placed on the Inari Tea website following the terms of these present General Conditions of Sale and providing that the product is available in stock.
By confirming your order, you confirm that you accept these present General Conditions of Sale.

Orders will only be processed once payment has been received, which will be confirmed by email.

Inari Tea reserves the right to cancel any order that is non-compliant, or suspect, as well as orders from clients with whom there is a dispute of any kind.

3. Prices

The prices indicated on the this website are expressed in dollars. The price displayed includes price of the product, the handling, the package and the storage cost but it doesn’t include any contribution for carriage and for the delivery cost. Tea is not subject to any tax in the US, however, accessories are. The product tax will be notified on the cart “check-out” page. 
For HONG KONG, FRANCE, US and Canada delivery the cost of delivery depends on destination, weight of products and shipping method.  Your shipping cost will appear before validating your purchase.

For delivery outside those countries, the price indicated in the order confirmation is the final price that you will be charged including the product tax (for accessories only) and the shipping cost.

The site www.inaritea.com is intended for use by individuals and not by companies. No reimbursement of VAT can be made for an order placed by a company.

4. Product availability

Products are offered within the limitation of time for each instance of sale and subject to the limit of available stocks.
Inari Tea cannot be held responsible for any stock shortage that may lead to a delay in delivery of the order.
Orders are only definitive when confirmed by the payment of the corresponding price by the purchaser.
In the case of non-availability of one or more products following confirmation of the order, Inari Tea will notify the client by e-mail as soon as possible and offers him a refund for the concerned product(s).

5. Delivery

Inari Tea delivers to many countries worldwide.
Delivery cannot be made to countries that do not appear on the list.
The order will be delivered to the shipping address provided by the client.
The client is required to check their package carefully upon delivery to register any damage with the carrier.
The vendor may not and cannot be held liable for the inability to deliver the product owing to errors in entering the name and address of the recipient.  Should the product be returned, all handling costs for repeat shipments will be borne by the purchaser.

6. Payment

Payment for products purchased with Inari Tea is due in full when the order is placed. Products remain the property of Inari Tea until payment is fully received for an order.
Payments can be made by credit card (Amex, Mastercard, Visa) or via Pay Pal.

7. Exchanges and return

Inari Tea does not exchange any products.
The customer has 7 days upon reception of his/her package to return a product for reimbursement, without penalty, with the exception of the return cost.
Place the product(s) to return in the original box or equivalent packaging and add the completed Return Form.
Every article received damaged due to a lack of packaging will not be refunded.
Mandatory: Return shipments must be sent via insured ground shipping.
Inari Tea will refund your bank account after receiving the returned parcel. Once the products are received, the refunding process takes up to 10 business days.

8. Guarantees against products hidden defects

The vendor is bound by guarantee in respect of hidden defects in the item that render it unfit for its intended use, or which so diminish this use, that the purchaser would not have acquired it, or would have paid only a lower price for it, it they had known of them”. The client has up to 2 months following the date of delivery to notify its complaint to Inari Tea. Beyond this deadline, the company Inari Tea can no longer guarantee the products and the client must prove that the deterioration in quality of the tea pre-dates the date of receipt of the tea.

9. Disputes

Claims or disputes will always be treated with due consideration and attention. In case of a dispute, the client should first contact the company in order to seek an amicable resolution chat@inaritea.com
Any dispute that cannot be resolved amicably shall be subject to the country of jurisdiction where the product was bought.

10. Copyright and intellectual property

All texts and pictures displayed on the website have only the value of information and are in no case contractual.

Thank you!

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